Start your I.T. career as an I.T. Helpdesk Technician and earn an average salary of £34,000 per year

72 hours of live instructor led classroom training

2 certifications from CompTIA & Microsoft

Job Guarantee or 100% of your course fees refunded

Course Overview

Our ‘I.T. Helpdesk Technician’ career programme will help you to stand out from the crowd with 5 training modules, official qualifications and practical training to start your I.T. career.

At the end of this course, you will have extensive knowledge of: Hardware, Software, Networking & Security.

The ideal launch point for an I.T. career is to start off in an I.T. Support or I.T. Technician role. These types of roles will serve as a platform for you to then develop, specialise and grow into: Cyber Security, Networking, Cloud Computing, Data or you can choose to work your way up the I.T. Support ladder into more specialised senior roles.

About the role

Working as an I.T. Support Agent or I.T. Technician you will be the first point of contact should employees or customers have issues with: forgotten passwords, viruses or email issues. If you consider yourself to be an excellent communicator, a problem solver and someone who enjoys dealing with technical issues then this is the career for you.

Career Paths & Salary Projections

Why Choose Newto?

Prices from £1249

Guaranteed finance

Study time of 3-6 months

5-days practical training*

Average salary on completion of up to £26,000

CompTIA A+ & Microsoft Azure Fundamentals examinations included worth over £400

Job guarantee or 100% of your course fees back

Real-world I.T. project work

72 hours of live instructor led learning

Exam Preparation Classes With Our Mentors

COURSES Included

Our I.T. Helpdesk Technician career programme consists of 5 courses of study:

CompTIA A+

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There are 9 key skills that you will learn during your CompTIA A+ studies:

  • Hardware
  • Operating Systems
  • Software Troubleshooting
  • Networking
  • Hardware & Networking Troubleshooting
  • Security
  • Mobile Services
  • Virtualisation & Cloud Computing
  • Operational Procedures 

CompTIA Network+

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There are 5 key skills that you will learn during your CompTIA Network+ studies:

  • Networking Concepts
  • Infrastructure 
  • Network Operations
  • Network Security
  • Network Troubleshooting & Tools

Microsoft Azure Fundamentals

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There are key skills that you will learn during your Microsoft Azure Foundations studies:

  • Cloud Concepts
  • Core Azure Services
  • Core Solutions & Management Tools on Azure
  • General Security and Network Security Features
  • Describe Identity, Governance, Privacy & Compliance Features
  • Azure Cost Management & Service Level Agreements

CompTIA Security+

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There are 5 key skills that you will learn during your CompTIA Security+ studies:

  • Attacks, Threats & Vulnerabilities 
  • Architecture & Design 
  • Implementation
  • Operations & Incident Response 
  • Governance, Risk & Compliance

Support Every Step Of The Way

At Newto we support and nurture you from start to finish, with our IT Helpdesk career programmes we include:


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Benefit from full course support from our team of designated I.T. Mentors. The team is on hand to support and coach you every step of the way from start to finish. No question is too simple or complicated!

Live Instructor Led Online Learning

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Take your learning experience to new heights with 72 hours of live instructor led online classroom training. Over a series of 4 months our instructors will take you through the course syllabus, giving you the opportunity to learn in a live environment, ask questions and interact with other students.

Live Labs

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Theoretical skills will only take you half of the way. Our Live Labs will provide you with the real-world practical experience and give you the opportunity to look and undertake the tasks of an I.T. professional.

5-Day Practical Training

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In collaboration with a leading UK recruiter we offer one weeks practical training* to help ensure that you are prepared to enter the IT industry.

Official Exams

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Benefit from undertaking two internationally recognised qualifications. Obtaining the CompTIA A+ and Microsoft Azure Fundamentals exams will validate your skillset and help you to gain an IT role.

Job Guarantee

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With each of our career programmes we provide a job guarantee to help you start your cyber security career. We have partnerships with a host of global brands as well as small to medium sized businesses across the UK.

The steps for success

Step One

Start your studies with the CompTIA A+ module within your training portal. As well as access to our live instructor led CompTIA A+ boot camp for 2 weeks (you can join this as many times as you like) 

Step Two

Theory will only take you half of the way, now it’s time for your practical training with our CompTIA A+ Live Labs – this gives you the skills you need to be an I.T. professional. After which, we will do revision classes for you to take your CompTIA A+ exam. 

Step Three

Next up is our live instructor-led CompTIA Network+ & Microsoft Azure Fundamentals bootcamps which will be taught over the next 2 months. After which, you will partake in revision classes for your Microsoft Azure Fundamentals exam. 

Step Four

Your second qualification. It’s time to take your Microsoft Azure Fundamentals examination and add the second of the all-important qualifications to your CV. You’ll then round off your studies with our CompTIA Security+ boot camp.

Step Five

5-days practical training where you’ll complete tasks in: hardware, Windows operating systems and networking within a classroom environment. The training is delivered by an industry leading recruiter and is at their discretion as to whether or not you need to attend.

Step Six

You’ve now finished your training, now benefit from career coaching sessions with our team of recruitment specialists and a full CV masterclass, interview tips and job guarantee for an I.T. position.

Student Testimonials

I signed up back in March. During the study process the mentors helped me and answered my questions and the bootcamps were fantastic. I completed the first two exams and I've now done my practical training and had my interview. I feel very confident that I've secured my first job and I feel thankful that I have this opportunity.


Overall amazing! The mentors are very helpful and the material for both studying and labs is very helpful and easy to understand and makes passing the exam easy. I will be recommending them to relatives and friends!

Chandini Tiwari

Team members are really nice, polite and professional. Only just applied but everything is good so far.

Medina Sahra

Newto is a great company. They are always there if you need help or advice on your course. Everything is easy to access and they give you the confidence to pass your exams and they got me an interview really quickly after finishing.

Ricky Reynolds

You need to put the work in if you want to be successful and if you're like me you might need to study the material a few times but it is so worth it! The training is excellent and the support I received from start to finish has been unreal. The exams I took have helped me to start a career I often thought would be really hard to do. I recommend Newto to anyone who wants to start a new career.

Sunny Badiani

If you're thinking about a career in IT then this is the place for you. The support from the first call to the end has been incredible. They have helped me to achieve a life dream and gave me confidence and I know feel proud of myself and I know I am starting a career.


Great so far! I'm enjoying the course and I am making good progress. The team has been really helpful throughout and have answered all the questions I have whenever I have them.


In 8 months I completed the course and I am now working in cyber security. This is the best thing I have ever done and I am so excited about my new career.


I've now been placed into a field service technician role after completing all of my training and exams. My dream is now a reality.


I had an interview right away and got the job. My practical training really helped to put my theory into practice and was a great way for me to see just how things work in person.

Abdul Wahid

Frequently Asked Questions

What's the best order of study?
We would recommend that you follow the CompTIA timeline and start with your CompTIA I.T. Fundamentals, then Cisco IT Essentials, before studying your CompTIA A+, followed by your Network+, Security+ and then finally the Microsoft Azure Foundations module.
When can I sit my exams?

We would recommend that you complete your studies first as well as your Live Lab to give you the best chance of passing each of the exams first time

Can I upgrade my course at any time?

Yes, you can choose to upgrade your course or add on any desired modules, Live Labs or exams.

How does your job guarantee work?

To qualify for the job guarantee you must have completed all the course material, in-house exams, Live Labs and passed the official qualification you have chosen with your training programme. If you are on a payment plan you must ensure that you have kept up to date with the payment schedule.

Once you have completed all the required learning Newto has 6 months from that date to provide you with a job offer guarantee. This is subject to you not defaulting on any of the above, as well as working alongside our recruitment team. If no job interview is provided then we will refund 100% of your money minus the cost of the examinations and Live Labs.


Become an IT Helpdesk student and get your XO Student Discount Card!

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