BECOME AN I.T. HELPDESK TECHNICIAN

Start your I.T. career as an I.T. Helpdesk Technician and earn an average salary of £34,000 per year

Learn with an award-winning training provider

72 hours of live instructor led classroom training

2 certifications from CompTIA & Microsoft

Job Guarantee or 100% of your course fees refunded

Course Overview

Our ‘I.T. Helpdesk Technician’ career programme will help you to stand out from the crowd with 5 training modules, official qualifications and practical training to start your I.T. career.

At the end of this course, you will have extensive knowledge of: Hardware, Software, Networking & Security.

The ideal launch point for an I.T. career is to start off in an I.T. Support or I.T. Technician role. These types of roles will serve as a platform for you to then develop, specialise and grow into: Cyber Security, Networking, Cloud Computing, Data or you can choose to work your way up the I.T. Support ladder into more specialised senior roles.

About the role

Working as an I.T. Support Agent or I.T. Technician you will be the first point of contact should employees or customers have issues with: forgotten passwords, viruses or email issues. If you consider yourself to be an excellent communicator, a problem solver and someone who enjoys dealing with technical issues then this is the career for you.

EARLY ACCESS Up to 35% off our career programmes this BLACK FRIDAY!

Career Paths & Salary Projections

Why Choose Newto Training?

CompTIA Award-Winner

Prices from £1249

Guaranteed finance

Study time of 3-6 months

Average salary on completion of up to £26,000

CompTIA A+ & Microsoft Azure Fundamentals examinations included worth over £400

Job guarantee or 100% of your course fees back

5-days practical training*

Real-world I.T. project work

72 hours of live instructor led learning

Exam Preparation Classes With Our Mentors

COURSES Included

Our I.T. Helpdesk Technician career programme consists of 5 courses of study:

CompTIA A+

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There are 9 key skills that you will learn during your CompTIA A+ studies:

  • Hardware
  • Operating Systems
  • Software Troubleshooting
  • Networking
  • Hardware & Networking Troubleshooting
  • Security
  • Mobile Services
  • Virtualisation & Cloud Computing
  • Operational Procedures 

CompTIA Network+

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There are 5 key skills that you will learn during your CompTIA Network+ studies:

  • Networking Concepts
  • Infrastructure 
  • Network Operations
  • Network Security
  • Network Troubleshooting & Tools

Microsoft Azure Fundamentals

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There are key skills that you will learn during your Microsoft Azure Foundations studies:

  • Cloud Concepts
  • Core Azure Services
  • Core Solutions & Management Tools on Azure
  • General Security and Network Security Features
  • Describe Identity, Governance, Privacy & Compliance Features
  • Azure Cost Management & Service Level Agreements

CompTIA Security+

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There are 5 key skills that you will learn during your CompTIA Security+ studies:

  • Attacks, Threats & Vulnerabilities 
  • Architecture & Design 
  • Implementation
  • Operations & Incident Response 
  • Governance, Risk & Compliance

Support Every Step Of The Way

At Newto we support and nurture you from start to finish, with our IT Helpdesk career programmes we include:

Mentorship

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Benefit from full course support from our team of designated I.T. Mentors. The team is on hand to support and coach you every step of the way from start to finish. No question is too simple or complicated!

Live Instructor Led Online Learning

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Take your learning experience to new heights with 72 hours of live instructor led online classroom training. Over a series of 4 months our instructors will take you through the course syllabus, giving you the opportunity to learn in a live environment, ask questions and interact with other students.

Live Labs

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Theoretical skills will only take you half of the way. Our Live Labs will provide you with the real-world practical experience and give you the opportunity to look and undertake the tasks of an I.T. professional.

5-Day Practical Training

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In collaboration with a leading UK recruiter we offer one weeks practical training* to help ensure that you are prepared to enter the IT industry.

Official Exams

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Benefit from undertaking two internationally recognised qualifications. Obtaining the CompTIA A+ and Microsoft Azure Fundamentals exams will validate your skillset and help you to gain an IT role.

Job Guarantee

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With each of our career programmes we provide a job guarantee to help you start your cyber security career. We have partnerships with a host of global brands as well as small to medium sized businesses across the UK.

The steps for success

Step One

Start your studies with the CompTIA A+ module within your training portal. As well as access to our live instructor led CompTIA A+ boot camp for 2 weeks (you can join this as many times as you like) 

Step Two

Theory will only take you half of the way, now it’s time for your practical training with our CompTIA A+ Live Labs – this gives you the skills you need to be an I.T. professional. After which, we will do revision classes for you to take your CompTIA A+ exam. 

Step Three

Next up is our live instructor-led CompTIA Network+ & Microsoft Azure Fundamentals bootcamps which will be taught over the next 2 months. After which, you will partake in revision classes for your Microsoft Azure Fundamentals exam. 

Step Four

Your second qualification. It’s time to take your Microsoft Azure Fundamentals examination and add the second of the all-important qualifications to your CV. You’ll then round off your studies with our CompTIA Security+ boot camp.

Step Five

5-days practical training where you’ll complete tasks in: hardware, Windows operating systems and networking within a classroom environment. The training is delivered by an industry leading recruiter and is at their discretion as to whether or not you need to attend.

Step Six

You’ve now finished your training, now benefit from career coaching sessions with our team of recruitment specialists and a full CV masterclass, interview tips and job guarantee for an I.T. position.

Frequently Asked Questions

What's the best order of study?
We would recommend that you follow the CompTIA timeline and start with your CompTIA I.T. Fundamentals, then Cisco IT Essentials, before studying your CompTIA A+, followed by your Network+, Security+ and then finally the Microsoft Azure Foundations module.
When can I sit my exams?

We would recommend that you complete your studies first as well as your Live Lab to give you the best chance of passing each of the exams first time

Can I upgrade my course at any time?

Yes, you can choose to upgrade your course or add on any desired modules, Live Labs or exams.

How does your job guarantee work?

To qualify for the job guarantee you must have completed all the course material, in-house exams, Live Labs and passed the official qualification you have chosen with your training programme. If you are on a payment plan you must ensure that you have kept up to date with the payment schedule.

Once you have completed all the required learning Newto has 6 months from that date to provide you with a job offer guarantee. This is subject to you not defaulting on any of the above, as well as working alongside our recruitment team. If no job interview is provided then we will refund 100% of your money minus the cost of the examinations and Live Labs.

Winner of CompTIA Rising Star Award

Newto Training has been honoured with the prestigious Delivery Partner Rising Star Award at the 2024 CompTIA EMEA Member and Partner Conference. This award demonstrates our commitment to excellence for our students and we couldn’t be prouder of this achievement. 

EXTRAS, JUST FOR YOU!

Become an IT Helpdesk student and get your XO Student Discount Card!

Get discounts at your favourite retailers

Access great deals and offers on beauty, travel, fashion and more

100's of massive deals and bargains

As well as access to our very own ,
Wellness Platform which includes:

Les Mills Workouts

Yoga & Meditation Classes

Financial Wellbeing Tools: Budget Trackers, Money Tools..

Nutrition Hub: Recipes, Cooking Skills, 7-day Meal Plans…

And a whole host of extras!

Our Wellness Platform is dedicated to empowering you by offering support and resources throughout your journey towards improved health and overall wellbeing, no matter where you are on your path.

If Not Now? When?

Book your free career consultation call ….